100 Silverwater Rd, Silverwater NSW 2128

We’re open Monday – Friday, 6:30 am – 5 pm

Frequently Asked Questions

Products

How do I access the program?

To qualify for the program, you need have an existing credit account with SPEL Environmental and register yourself on the account registration page.

I have forgotten my password?

You will be able to retrieve your password at our ‘Lost your password’ page, by using your username or email address.

How do I find out how many points I have?

You are able to view your point’s history information after you have logged in to your account.

The Dashboard page will show you when and how many points are allocated to you. The Dashboard page also highlights when and how many points you have redeemed (spent) over the life of the program.

When do my points expire?

There is no expiry date for any SPEL Rewards point, though it is advised that you use them as soon as you have earned them.

Is there any limit / cap on the amount of points I can earn?

No, there is no limit/cap at the moment.

Who can I contact if I need more information?

Please email us at [email protected] or call us on 1300 773 500.

Program

Why do products occasionally change?

On the rare occasion a product is discontinued or becomes unavailable from suppliers, it shall be removed from the available product range and replaced if possible. The product range is regularly updated with new products.

Can points be pooled together or can I use my own money to purchase larger rewards?

Points are not transferable to other accounts and points are not redeemable for cash.

Program

What is my order number?

Your order number is a unique number used to identify your reward order. Please quote this number whenever you make an order query. You will find the order number on the Order Confirmation email or on the Orders page.

How do I know if my order went through properly?

You will receive an “Order Confirmation” email notifying you that your order has been received. The Order Confirmation email will list order details such as order number, products ordered, delivery address and expected delivery date. You will also have a record of any orders placed in the Orders page.

When will my order be delivered?

Your “Order Confirmation” email will note the date you should expect to receive your order. Every effort to deliver your order on or before this date will be made. If, for any reason, the delivery date cannot be met you will be contacted. You will receive a “Despatch Confirmation” email notifying that your order has been despatched and will be delivered shortly.

Where will my rewards be delivered?

You may select to have your rewards delivered to a work or residential address. Please note couriers require a signature on delivery so please consider this when selecting a delivery address.

How long will it take to deliver my order?

Products will be delivered to you, depending on location, in 2 – 12 days.Products not available for immediate dispatch will be listed on the website with a lead-time, e.g. “Delivery in 21 days”.

Can I cancel my order?

If you need to cancel an order, please contact us immediately on 1300 773 500. Our agreement with you only comes into existence once we have both confirmed your order and your points have been processed. Once we have accepted an order, cancellation of the order is within our sole discretion.

Can I send an international gift?

No, products on this program can only be delivered within Australia.

Our contact details

Australia Local: 1300 773 500
Outside Australia: +61 2 8705 0255
Email: [email protected]

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